See the latest customer
service jobs in Nigeria here - http://goo.gl/0zwqoX
Entry
level Customer Service representatives in Nigeria earn between N60,000 to
N200,000 monthly depending on their specific roles, salary negotiation skills
and the company’s salary structure.
To
become a Customer Service Executive, you do not need to have any special
degree. However, there are numerous professional certification programs in
customer service that can aid your career immensely.
In
addition to your formal qualifications, here are 3 essential qualities you
would need to land a good customer service job in Nigeria.
1. Excellent
Communication Skills:
To land a good customer service job, you must be a very good communicator. The role
would always involve interacting with people so you should be good at winning
people over when you talk.
Communicating
well with a customer means you fully understand what he is trying to pass
across and you respond in a way that makes more sense to the customer.
Developing
an effective communication skill is never easy but can be achieved by regular
practice.
2. Patience: Every customer service officer needs
to be patient always. Because you get to talk to different people everyday, you
may have to deal with difficult (and even annoying customers). You therefore need
to build some level of self-control and patience. What makes you a good
customer service officer is how well you treat even the most frustrating
callers.
3. Staying Positive: Every customer would want to talk to
someone that would always be positive. They want to talk to someone that
understands them and cares about them. Because of the nature of their jobs,
customer service operators tend to be negative in their comments and this is a
wrong call. It can be very challenging to stay positive but it is always the
best.
If
you think you are good to go, click here to see the latest customer
service jobs in nigeria.
For other jobs in Nigeria, click here
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